What happens if a customer returns a product?

Any and all returns can be managed with one of two options. Whichever way you choose, it's important to let the shopper know that their refund is in progress.

A.) You can process a refund through your Stripe dashboard (our payments gateway). Check out their helpful doc for more information on processing refunds.

B.) You can trigger a refund through the notification link that you received. Simply click "refund" to start the process:

Partial refunds are handled via your Stripe dashboard.

Note: Locally takes no commission on returned products. 

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